CORPORATISM - LOOKING GLASS NEWS | |
Gimme an Rx! Cheerleaders Pep Up Drug Sales |
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by Stephanie Saul The New York Times Entered into the database on Monday, November 28th, 2005 @ 18:55:37 MST |
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As an ambitious college student, Cassie Napier had all the right moves - flips,
tumbles, an ever-flashing America's sweetheart smile - to prepare for her job
after graduation. She became a drug saleswoman. Ms. Napier, 26, was a star cheerleader on the national-champion University
of Kentucky squad, which has been a springboard for many careers in pharmaceutical
sales. She now plies doctors' offices selling the antacid Prevacid for TAP Pharmaceutical
Products. Ms. Napier says the skills she honed performing for thousands of fans helped
land her job. "I would think, essentially, that cheerleaders make good
sales people," she said. Anyone who has seen the parade of sales representatives through a doctor's
waiting room has probably noticed that they are frequently female and invariably
good looking. Less recognized is the fact that a good many are recruited from
the cheerleading ranks. Known for their athleticism, postage-stamp skirts and persuasive enthusiasm,
cheerleaders have many qualities the drug industry looks for in its sales force.
Some keep their pompoms active, like Onya, a sculptured former college cheerleader.
On Sundays she works the sidelines for the Washington Redskins. But weekdays
find her urging gynecologists to prescribe a treatment for vaginal yeast infection.
Some industry critics view wholesomely sexy drug representatives as a variation
on the seductive inducements like dinners, golf outings and speaking fees that
pharmaceutical companies have dangled to sway doctors to their brands. But now that federal crackdowns and the industry's self-policing have curtailed
those gifts, simple one-on-one human rapport, with all its potentially uncomfortable
consequences, has become more important. And in a crowded field of 90,000 drug
representatives, where individual clients wield vast prescription-writing influence
over patients' medication, who better than cheerleaders to sway the hearts of
the nation's doctors, still mostly men. "There's a saying that you'll never meet an ugly drug rep," said
Dr. Thomas Carli of the University of Michigan. He led efforts to limit access
to the representatives who once trolled hospital hallways. But Dr. Carli, who
notes that even male drug representatives are athletic and handsome, predicts
that the drug industry, whose image has suffered from safety problems and aggressive
marketing tactics, will soon come to realize that "the days of this sexual
marketing are really quite limited." But many cheerleaders, and their proponents, say they bring attributes besides
good looks to the job - so much so that their success has led to a recruiting
pipeline that fuels the country's pharmaceutical sales force. T. Lynn Williamson,
Ms. Napier's cheering adviser at Kentucky, says he regularly gets calls from
recruiters looking for talent, mainly from pharmaceutical companies. "They
watch to see who's graduating," he said. "They don't ask what the major is," Mr. Williamson said. Proven cheerleading
skills suffice. "Exaggerated motions, exaggerated smiles, exaggerated enthusiasm
- they learn those things, and they can get people to do what they want."
Approximately two dozen Kentucky cheerleaders, mostly women but a few men,
have become drug reps in recent years. While there are no statistics on how many drug representatives are former or
current cheerleaders, demand for them led to the formation of an employment
firm, Spirited Sales Leaders, in Memphis. It maintains a database of thousands
of potential candidates. "The cheerleaders now are the top people in universities; these are really
capable and high-profile people," said Gregory C. Webb, who is also a principal
in a company that runs cheerleading camps and employs former cheerleaders. He
started Spirited Sales Leaders about 18 months ago because so many cheerleaders
were going into drug sales. He said he knew several hundred former cheerleaders
who had become drug representatives. "There's a lot of sizzle in it," said Mr. Webb. "I've had people
who are going right out, maybe they've been out of school for a year, and get
a car and make up to $50,000, $60,000 with bonuses, if they do well." Compensation
sometimes goes well into six figures. The ranks include women like Cristin Duren, a former University of Alabama
cheerleader. Ms. Duren, 24, recently took a leave from First Horizon Pharmaceuticals
to fulfill her duties as the reigning Miss Florida U.S.A. and prepare for next
year's Miss U.S.A. pageant. Onya, the Redskins cheerer (who asked that her last name be withheld, citing
team policy), has her picture on the team's Web site in her official bikinilike
uniform and also reclining in an actual bikini. Onya, 27, who declined to identify
the company she works for, is but one of several drug representatives who have
cheered for the Redskins, according to a spokeswoman for the team, Melanie Treanor.
Many doctors say they privately joke about the appearance of saleswomen who
come to their offices. Currently making the e-mail rounds is an anonymous parody
of an X-rated "diary" of a cheerleader-turned-drug-saleswoman. "Saw Dr. Johnson recently," one entry reads. "After the 'episode'
which occurred at our last dinner, I have purposely stayed away from him. The
restraining order still remains." Federal law bans employment discrimination based on factors like race and gender,
but it omits appearance from the list. "Generally, discriminating in favor of attractive people is not against
the law in the United States," said James J. McDonald Jr., a lawyer with
Fisher & Phillips. But that might be changing, he said, citing a recent
ruling by the California Supreme Court, which agreed to hear an employment lawsuit
brought by a former L'Oreal manager who ignored a supervisor's order to fire
a cosmetics saleswoman and hire someone more attractive. But pharmaceutical companies deny that sex appeal has any bearing on hiring.
"Obviously, people hired for the work have to be extroverts, a good conversationalist,
a pleasant person to talk to; but that has nothing to do with looks, it's the
personality," said Lamberto Andreotti, the president of worldwide pharmaceuticals
for Bristol-Myers
Squibb. But Dr. Carli, at the University of Michigan, said that seduction appeared
to be a deliberate industry strategy. And with research showing that pharmaceutical
sales representatives influence prescribing habits, the industry sales methods
are drawing criticism. Dr. Dan Foster, a West Virginia surgeon and lawmaker who said he was reacting
to the attractive but sometimes ill-informed drug representatives who came to
his office, introduced a bill to require them to have science degrees. Dr. Foster's
legislation was not adopted, but it helped inspire a new state regulation to
require disclosure of minimum hiring requirements. Ms. Napier, the former Kentucky cheerleader, said she was so concerned about
the cute-but-dumb stereotype when she got her job that she worked diligently
to learn about her product, Prevacid. "It's no secret that the women, and the people in general, hired in this
industry are attractive people," she said. "But there so much more
to it." Still, women have an advantage with male doctors, according to Jamie Reidy,
a drug representative who was fired by Eli Lilly this year after writing a book
lampooning the industry, "Hard Sell: The Evolution of a Viagra Salesman." In an interview, Mr. Reidy remembered a sales call with the "all-time
most attractive, coolest woman in the history of drug repdom." At first,
he said, the doctor "gave ten reasons not to use one of our drugs."
But, Mr. Reidy added: "She gave a little hair toss and a tug on his sleeve
and said, 'Come on, doctor, I need the scrips.' He said, 'O.K., how do I dose
that thing?' I could never reach out and touch a female physician that way." Stories abound about doctors who mistook a sales pitch as an invitation to
more. A doctor in Washington pleaded guilty to assault last year and gave up
his license after forcibly kissing a saleswoman on the lips. One informal survey, conducted by a urologist in Pittsburgh, Dr. James J. McCague,
found that 12 of 13 medical saleswomen said they had been sexually harassed
by physicians. Dr. McCague published his findings in the trade magazine Medical
Economics under the title "Why Was That Doctor Naked in His Office?"
Penny Ramsey Otwell, who cheered for the University of Maryland and now sells
for Wyeth in the Dallas area, says she has managed to avoid such encounters.
"We have a few of those doctors in our territory," said Ms. Otwell,
30, who was a contestant on the CBS television show "Survivor." "They'll
get called on by representatives who can handle that kind of talk, ones that
can tolerate it and don't think anything about it." But there have been accusations that a pharmaceutical company encouraged using
sex to make drug sales. In a federal lawsuit against Novartis,
one saleswoman said she had been encouraged to exploit a personal relationship
with a doctor to increase sales in her Montgomery, Ala., territory. In court
papers responding to the lawsuit, Novartis denied the accusation. The company
has also said it is committed to hiring and promoting women. For her part, Ms. Napier, the TAP Pharmaceutical saleswoman, says it is partly
her local celebrity that gives her a professional edge. On the University of
Kentucky cheering squad, Ms. Napier stood out for her long dark hair and tiny
physique that landed her atop human pyramids. "If I have a customer who is a real big U.K. fan, we'll have stories to
tell each other," Ms. Napier said. "If they can remember me as the
cheerleader - she has Prevacid - it just allows you do to so many things." |